Cancellation/ Return Policy

Updated at: 01-01-2024 18:15:21

Thank you for choosing Organic Creators(Prop.)® India.

At Organic Creators(Prop.)®, we are committed to delivering high-quality, eco-friendly products that meet your expectations. If you’re not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Only regular priced items may be refunded. Unfortunately, items on sale/discount, purchased with gift card cannot be refunded or exchanged.

However, in the unlikely event of damaged, defective or different items delivered to you, we will provide a applicable refund or replacement as applicable.

Cancellations

• All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.
• In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.

Replacements

• A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases.
• Damaged/Incorrect Product Received Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
  Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable
• Expired Product Received Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable
• Item missing from order Please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

Returns

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Conditions under which replacement/cancellation requests will not be accepted
  • The replacement request is generated after 5 days from the date of delivery.
  • The damaged/ missing product is reported after 5 days from the date of delivery.
  • The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.
  • Wrong product was ordered by the customer.

Initiate the process

• To start a return, you can contact us at help@foliasia.com. If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 6-8 days for your bank or credit card company to process and post the refund too.

You can reach out to us at help@foliasia.com or call us on +91-8760004499 and we will be happy to help.